Want to know something wild? My wife and I have now subscribed to EveryPlate for more than four years! Originally, we had a plan that called for three meals a week, but now we regularly order as many as seven — plus a bonus item or two! Needless to say, we’ve been big fans. However, every so often, something does go just a bit wrong.
That’s what happened this week when I realized that one of our meals wasn’t included (despite giving us a recipe card for it). Specifically, this was one of the bonus meals: a Soy-Lime Beef Lo Mein. Funny enough, before I put two and two together to conclude that I didn’t have the ingredients, I was planning to have this one for dinner since it sounded so good.
Over the four years that I’ve had EveryPlate, I’ve only had to reach out to customer service a handful of times. The last time I did so was amid a similar situation. In that case, I just had to message with a representative via their chat function, and I was able to resolve it within a few minutes.
Well, as it turns out, this process has become even simpler! When I clicked the chat option on the Contact Us page, it automatically pulled up my most recent order and asked what the issue was. After clicking “Missing Ingredient,” it took me to a page where I could select the meal and which particular ingredient didn’t make it into the box (in this case, all of them for that recipe). From there, I just hit “submit,” and a refund in the form of a credit was applied. Altogether, this took at most 30 seconds.
What’s funny to me is that, with companies injecting AI into everything and largely forcing you to go through chatbots (including occasionally barring you from talking to a human at all costs), this may be the first time that I have found the automated service to be useful. Everything was very direct, rather than running me in circles or asking if I had read the FAQ. I guess robots can be good for something.
As I said, these types of errors haven’t happened often with EveryPlate. But, now knowing how easy it is to report and correct mistakes, I definitely won’t hesitate to do so in the future. Moreover, this experience makes me feel even better about being a long-time EveryPlate subscriber. So, kudos to the service for doing so many things right!