Everything You Need to Know About Flying Allegiant Air

Travel Tips - Everything You Need to Know About Flying Allegiant Air

Everything You Need to Know About Flying Allegiant Air

When my wife and I moved to Springfield, Missouri almost exactly three years ago, one of the selling points (or at least what kept it in the running) was that there was a nearby airport that served a number of destinations. Unfortunately, while it is convenient, flying out of such a small airport can also get pricey at times.  This is especially true when you’re looking to fly last minute.

A couple of weeks ago, a friend of mine needed me to head out to Orlando with just a couple of days notice. Normally I would fly Delta, passing through Atlanta on my way to Orlando International Airport (MCO). But, with ticket prices above $700, that didn’t seem very feasible for such a short trip. Luckily I remembered that Allegiant Air — a budget airline that serves a number of markets — offered direct flights to the Orlando area. Not only would I be able to fly straight to Florida on Friday and return home on Monday but my base fare came in at less than half the price of Delta.

Of course, with Allegiant being a “no-frills” airline, the experience of booking and traveling with them is a bit different from the big guys. With that in mind, here’s what you need to know before booking your Allegiant Air flight.

Booking Your Allegiant Air Flight

One of the first things to know about flying with Allegiant Air is that you won’t find them listed on popular third-party travel sites like Expedia, Priceline, or Kayak. Instead, similar to how Southwest operates, booking for Allegiant is done exclusively on their website. Once there you can explore which destinations they service, view flight schedules, and of course book travel.

Like I said, what really attracted me to Allegiant were their fares, which start at less than $100. However, these base prices can be a bit deceiving as they don’t include everything your typical airline fare would. Additionally, there are a few other steps in the booking process to be aware of.

Flight schedules

There have actually been times in the past where I considered flying Allegiant to Los Angeles. Sadly this never happened because of the airline’s limited flight schedule. For example, my flight to Sanford (SFB — near Orlando but about an hour away from Walt Disney World) was being offered on Friday and Monday but not on either of the days in between. Moreover, there was only one flight each way each day. Thankfully this schedule worked well in this instance but you may need to adjust your travel plans a bit if you really want to save with Allegiant.

Hotel and travel offers

An interesting aspect of Allegiant’s booking process is that, in between selecting your flights and entering your personal information, you’ll be invited to book hotels, rental cars, and other travel services. Presumably Allegiant has affiliate deals in place with these various vendors, entitling them to a cut of booking profits and allowing them to keep their fares low. It would also partially explain why they shy away from listing on third-party sites.

Personally, I didn’t have any need to book a hotel, although I suppose it could be convenient to have all of your travel reservations in one place. Plus, from the limited research I did, it seemed the prices Allegiant listed were in line with other travel sites. I should also note that, unlike some other sites I’ve encountered, Allegiant made it really simple to decline these extra services and get to the good stuff, as it were. So, three clicks later, I was ready to enter my info.

Entering passenger info

This next step is fairly straightforward. Here you’ll enter your name, birthdate, e-mail and other information that’s usually required by air travelers. For those with special needs or who want to travel with their pets, this is also where you can make those arrangements.

Choosing your seat

After you select your flights, made it through the additional services sections, and entered your traveler info, the next step in the Allegiant booking process is to select your seat — or not. Unlike many carriers, Allegiant’s system allows you to either pre-select a seat and incur an additional fee or have a seat assigned to you at check-in without a fee. Additionally, the various seats have different values assigned to them. For example, a window seat at the front of the plane with extra legroom might be close to $30 while a middle seat toward that back of the plane might only be $12 or so.

Now, you may be asking why you’d pay to book a seat all the way in the back of the plane. Well, if you’re traveling with a group and looking for a place to sit together, that may be your only option on a fast-filling flight. In fact, Allegiant advises that parties wishing to sit together should select their seats in advance as there are no guarantees this will happen if the computer assigns you a complimentary seat.

Luggage and priority access

Another big difference between most major carriers and Allegiant Air is that, with the latter, you will need to pay to travel with a carry-on item. That said they do allow you to travel with a “personal item” — such as a backpack, purse, or (my personal favorite) a messenger bag — as long as you stow it under your seat. In other words, if you want to be able to store your item in the overhead, you’ll need to pay up. Naturally, there are also fees in place for checked luggage as well.

The bag fees that Allegiant charges can also vary on a number of factors. For one they advise that rates are far lower when you pay your luggage fees in advance, rather than wait until you’re at the airport. These fees can also depend on where you’re flying to. In my test case, a carry-on would cost $18 each way while each item of checked luggage would add $25 to the fare. Apparently, each of these fees would go up to $100 if done at the airport.

Speaking of luggage, perhaps the most stressful part of flying for me is worrying about finding overhead bin space. Heck I presume that’s a large part of the reason why frequent travelers pine for elite status and the right to board the plane early. With Allegiant, such status can be purchased for just a few dollars. In my case, I was able to purchase priority access boarding — which gets you on the plane after the typical preboard — for $6.49 each way.

Wait — but since Allegiant is charging for carry-ons, wouldn’t they know how many bags were coming on board and ensure there was enough space? Probably. However, that’s not to say that the open bin space you seek will be located anywhere near your assigned seat. Thus, in order to avoid a scenario where I might need to swim upstream to retrieve my bag after landing, I’ll admit that I ponied up for priority.

Selecting a boarding pass option

Yet another question that will affect your final flight price is how will you be checking in? If you plan to print your boarding pass at home or use their mobile option, you will not have to pay any additional fee. However, if you’d like to have an agent print a boarding pass for you once you arrive at the airport, this will cost you an extra $5. For me the choice was easy and I had no problems using the Allegiant app and my mobile boarding pass.

Trip Flex, changing fees, and checking out

Finally, Allegiant offers a service called Trip Flex that allows you to change your flight plans without incurring change fees. For my flight, this option would have been $26. Without it, changes could only be made seven days before the flight and would result in a $75 per passenger fee. Despite the fact that I was already beyond that window when booking, I declined Trip Flex and proceeded on.

As you’d expect the last step of booking your Allegiant trip is entering your credit card information. If you’re in the market for a new credit card, you can also save a few dollars by signing up for their Allegiant card. Otherwise just enter your existing credit card info, accept the terms and conditions, and clip “purchase my trip” to seal your booking. (Bonus tip: book the flight with your Uber card and earn 3% cash back.)

Flying with Allegiant

When it comes to Allegiant Air, the differences from major carriers don’t stop with the booking process. In fact, some of the most noticeable differences come when you arrive at the airport and board your flight.

Boarding process

Admittedly I didn’t become too well versed in Allegiant’s boarding process considering that I sprung for the priority access. That said it seems that they utilized boarding groups like most other airlines. When flying to Sanford, passengers would just line up once their boarding group was called but, returning from Sanford, they had a few lines already set up for each group.

The seats

Allegiant’s fleet is outfitted with leather seats that, to me, appeared to be a bit thinner on padding than most airline seats I’ve experienced. Meanwhile, the legroom in my standard seat seemed about normal and posed no issue. However it should be noted that I am not a large man, neither in weight or height, so unfortunately I’m not really the right person to fully assess the comfortability of Allegiant’s seats. Still, for my less than three-hour flight, I was content.

Food and beverage

If you’re one of those travelers that can’t wait to hit cruising altitude so you can get your complimentary tomato juice, I have some bad news for your regarding Allegiant. While the airline does offer a number of snack and beverage options while on board, each of these comes at a price. For example cans of Coke go for $2 a pop (pun intended). Each of these purchases can be made with a credit card as they do not accept cash. In short, if you want to munch or sip during your flight, you might want to pack some snacks and fill a water bottle before boarding.

In-flight crew

To be honest, I had nothing but positive interactions with the gate and in-flight crew while traveling with Allegiant. In fact, on my flight home, one passenger had some medical issues arise and the crew proceeded to take good care of her, handling the whole thing very professionally. I suspect some people who aren’t prepared to pay for water or aren’t happy with where they need to stick their luggage might take it out on these crew members, which is a real shame considering what pleasant people they seemed to be.

My Impressions and Thoughts on Flying Allegiant

Overall I have to say that my experience flying Allegiant was quite positive. For one, even with the additional fees and upgrades (some of which I could have avoided), my total was still $250 less than flying Delta — and was direct (well, it was a longer Uber ride from Sanford than MCO, but still). Furthermore, as I’ve been monitoring Allegiant’s flight prices, I’ve seen tickets from Springfield to Sanford going for as little as $63 each way! With flights from here to L.A. starting at $78, it might even be worth arranging an itinerary where Allegiant takes me to LAX before boarding a flight with a different carrier to Asia or wherever.

As far as traveling on a budget airline, considering that I’m not big on eating or drinking while in flight and don’t have many leg room requirements, there was really nothing for me to dislike about my flights. That said I will say there was some noticeable wear and tear along with some dinge on the plane, but nothing rising to the level of being a turn-off.

To conclude, I’m definitely interested in flying Allegiant Air again and would likely purchase the same upgrades as I did this time around — although I might forgo a carry-on if I’m taking another short trip. On the other hand, it’s nice to know that some of these add-on fees can be passed over if I so choose. For that reason, I’d recommend checking out Allegiant the next time you need to fly.


Kyle Burbank

Kyle is a freelance writer and author whose first book, "The E-Ticket Life" is now available on Amazon. In addition to his weekly "Money at 30" column on Dyer News, he is also the editorial director and a writer for the Disney fan site LaughingPlace.com and the founder of Money@30.com.

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travelled with Allegiant couple of times and being a budget airline, it can be perfect with short notice trips and only with carry-on bags.

While in Palm Springs, I fell and had an accident which caused a concussion. I fell the day I was supposed to be flying back to Bellingham Airport with Allegiant Air. I missed the flight due to my fall. When I called Allegiant Air the next day to see if I could re-book the flight I was informed that I had forfeited my ticket and had to purchase a new one If I wanted to get back home. I was upset, yet it seemed like there was nothing I could do. Unfortunately my wallet got stolen the same day I fell, so I had to cancel all of my credit cards etc. The C/C company was great though! They Fed-Ex’ed my cards to the hotel as fast as they could. They also told me that the airline could contact them at a special number and they could charge my new account number.
The staff at Allegiant Air told me “NO”, “We do NOT call C/C companies” !! At this point I was in tears because my head hurt, my wallet was stolen and I felt awful. I asked this lady operator if they could make an exception since I purchased my other tickets with the same C/C company and that I had no other way of purchasing my tickets. I also told the operator at Allegiant Air (who are based out of Las Vegas) that I had a really bad week and I just wanted to get home. She told me lots of people have bad weeks and hers wasn’t great either but that they do not call C/C companies. I aksed to speak to a supervisor and she told me that at Allegiant Air there are no supervisors at the call centre. I was in tears and asked what she could help me with because all I seemed to be getting was no help. The operator told me to either purchase the tickets with someone else’s C/C or at the Palm Springs Airport. I asked her if she had the number for the location at the Palm Springs Airport. She did not give me the number for the wicket at the Airport and she then informed me that the location was not open for the next two days. At this point I hung up and was left feeling that I would never fly Allegiant Air EVER AGAIN once I got home.
My mother ended up purchasing the tickets for me. When we were supposed to leave Palm Springs, Allegiant Air cancelled their flight due to the snow in Bellingham Airport. There was no one at the airport to let us know! Allegiant Air had a sign up telling us this, along with note saying that a flight may be leaving for Bellingham the following day at 11:30 am. They also gave us a number to call that was long distance in Las Vegas. One lady said she was on hold for 2 hours with them. So we had to go back to the hotel and stay another night. Nothing was refunded to us. The next day at the airport some of the staff were helpful but still others were quite rude answering our questions. We finally got back to Bellingham with a pretty scary landing! All I can say is I will never fly Allegiant Air again! I think others should hear this so they are aware of how Allegiant Air treats customers! Fly WestJet or Alaska Air, I’ve never had problems with them!

Hi Monty, that sounds like a truly horrible experience. I’m glad you finally made it home but I completely understand why you would never fly Allegiant again. Thanks for sharing.

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